FAQ (Frequently Asked Questions) - Comprehensive Version
Here you’ll find comprehensive answers to common questions about partnering with Hanery. We’ve organized them by category to help you find the information you need quickly. If your question isn’t answered here, please don’t hesitate to contact our expert team.
General & Company Information
A: Hanery is a professional B2B manufacturer specializing in the research, design, and production of custom polymer lithium-ion (LiPo) batteries and intelligent battery pack solutions for industrial, medical, and professional applications.
A: Our state-of-the-art manufacturing facilities are located in Shenzhen, China, at the heart of the global lithium battery supply chain.
A: We are a direct manufacturer. Partnering with us means you are communicating directly with the factory’s engineering, quality, and production teams.
A: Our state-of-the-art manufacturing facilities are located in Shenzhen, China, at the heart of the global lithium battery supply chain.
A: We serve a wide range of B2B clients, including OEMs, product design firms, and system integrators in sectors like industrial automation, medical devices, renewable energy storage, and professional electronics.
Customization & OEM/ODM Services
A: MOQ varies based on the complexity of the design, cell model availability, and material requirements. Please submit your project details, and our team will provide a specific MOQ for your inquiry.
A: Nearly every aspect can be tailored. This includes dimensions (thickness, width, length), shape (L-shape, curved, etc.), capacity, voltage (through series connection), C-rate (discharge/charge speed), cycle life, operating temperature range, tab type and location, and the integrated BMS.
A: For OEM, you provide the complete design, and we act as your manufacturing partner. For ODM, you provide the requirements, and our team designs the entire battery solution for you from the ground up.
A: To start, please provide: required dimensions, voltage, capacity, peak and continuous discharge current, operating temperature, expected cycle life, and a brief description of the application.
A: Absolutely. We offer full branding customization on battery labels and external packaging as part of our OEM/ODM services.
A: A typical timeline for design and prototyping is X to Y weeks. This can vary based on the project’s complexity. We will provide a detailed schedule in our formal proposal.
A: For highly complex or entirely new designs, a Non-Recurring Engineering (NRE) fee may apply to cover the initial R&D and tooling costs. This will be clearly outlined in our quotation. For simpler modifications, NRE fees are often waived for larger volume orders.
Technical & Performance
A: We work with a variety of proven chemical systems, including high-energy NCM (Nickel Cobalt Manganese), long-life LFP (Lithium Iron Phosphate), and high-density LCO (Lithium Cobalt Oxide), among others. We select the best chemistry based on your application’s specific needs for energy, power, safety, and lifespan.
A: Cycle life is application-dependent. For example, our LFP batteries can typically exceed 2000 cycles to 80% capacity, while our high-energy consumer-grade batteries might be designed for 500-1000 cycles. The specific cycle life will be clearly defined in your product’s datasheet.
A: Safety is paramount. Our cells incorporate features like robust separators and pressure relief mechanisms. Our battery packs are equipped with an intelligent Battery Management System (BMS) that provides protection against over-charge, over-discharge, over-current, short-circuits, and over-temperature conditions.
A: Yes. We can design wide-temperature batteries by formulating special electrolytes and selecting specific materials that ensure reliable performance in both low-temperature (e.g., -20°C or -40°C) and high-temperature (e.g., +60°C or +85°C) conditions.
A: The self-discharge rate is typically very low, usually around 3-5% per month at room temperature, but this can vary slightly depending on the chemistry and state of charge.
A: We use automated manufacturing processes, stringent quality control at every step, and a final 100% capacity and internal resistance grading process. This ensures all cells in a batch have highly consistent performance.
Quality & Certifications
A: Our factory is certified and operates under the ISO 9001:2015 quality management system, ensuring standardized processes and a commitment to continuous improvement.
A: We can design and manufacture batteries to meet all major international safety and transportation standards, including UN38.3, IEC 62133, UL (1642/2054), CE, UKCA, PSE, KC, BIS, and RoHS.
A: UN38.3 certification is required for shipping most lithium batteries. For custom designs, this testing is typically performed on the final prototype and is managed as part of the project scope.
A: We conduct a range of safety abuse tests on a sample basis in our in-house lab, including overcharge, external short-circuit, crush, impact, and nail penetration tests, following international standards like IEC 62133 and UL 1642.
A: Yes, we can provide an Outgoing Quality Control (OQC) report with each shipment, detailing the key performance metrics of your batch.
Ordering, Shipping & Logistics
A: Our standard payment terms for new clients are typically a deposit before production (e.g., 30-50%) and the balance before shipment. Specific terms can be discussed for long-term partners.
A: Yes, we have extensive experience shipping globally. Our logistics team handles all aspects of dangerous goods transport in full compliance with IATA (air) and IMDG (sea) regulations.
A: All batteries are packaged in UN-certified boxes with appropriate insulation and labeling to ensure safety and compliance during transit.
A: Yes, once your order is dispatched, we will provide you with a tracking number and logistics carrier information.
A: Typically, the buyer (consignee) is responsible for customs clearance and any applicable import duties or taxes in the destination country. We provide all necessary shipping documents to facilitate this process.
After-Sales & Support
A: We offer a standard warranty period (typically 12 months) against manufacturing defects. The detailed warranty terms, including conditions and exclusions, will be provided in our official quotation and sales contract.
A: Please contact our technical support team or your dedicated account manager immediately. Provide the battery’s serial number and a detailed description of the issue. We have a structured process for troubleshooting and resolution.
A: Yes, our engineering team can provide guidance and best practices for integrating our battery pack into your product, including recommendations for connectors, wiring, and mechanical mounting.
A: For long-term storage, lithium batteries should be stored at a state of charge of around 40-60%, in a cool (e.g., 15-25°C), dry, and well-ventilated environment, away from direct sunlight and heat sources.
A: Lithium batteries should not be disposed of in regular trash. They must be recycled through a certified e-waste or battery recycling facility. We can provide guidance on finding appropriate recycling channels in your region.