Order Management: A Seamless & Transparent Journey
Welcome to Hanery’s Order Management hub. We believe that a world-class product deserves world-class service. Our order management process is designed to be seamless, transparent, and proactive, giving you full visibility and peace of mind from the moment you place your order to the moment it’s delivered.
Dedicated Account Manager
Upon placing your order, you will be assigned a dedicated account manager. This individual will be your single point of contact, responsible for ensuring clear communication and a smooth process throughout.
Order Confirmation & Production Scheduling
We will provide a formal Order Confirmation detailing all specifications, quantities, pricing, and agreed-upon timelines. Your order will then be scheduled into our production plan, and we’ll provide you with an estimated completion date.
Proactive Progress Updates
You won’t have to wonder about your order’s status. Your account manager will provide you with regular, proactive updates at key milestones: start of production, completion of manufacturing, final quality control, and shipment readiness.
Flexible Change Management
We understand that business needs can evolve. Should you require any changes to your order, we have a structured change management process to assess feasibility and impact, working collaboratively with you to find the best solution.
Documentation & Invoicing
All necessary documentation, including packing lists, quality certificates, and final invoices, will be prepared accurately and provided to you in a timely manner for smooth customs clearance and internal processing.
Experience the Hanery difference in service.
What This Means for You
Clarity & Transparency
Always know the status of your order without having to ask.
Reliable Timelines
Plan your own production and product launches with confidence.
Hassle-Free Process
A single point of contact simplifies communication and makes the entire process effortless for you.